TrakCare guidance and referral process

Clinician Preferences set Up

Canned Text

Clinician Daily Essentials Guide

Making TrakCare appointments.doc

NB) Urgent Manual referrals: used for patients needing appointed immediately as per local agreements e.g. for drop in appliances / walking aids. (do we have guide for this can add link here)

Open appointment letter.doc

MSK Index Patient Cancelled or Rescheduled.doc

Return FTA

Discharges

It is the clinicians responsibility to make contact with the patient to reschedule if they feel there is a clinical reason/concern not to discharge the patient. In this circumstance RTT: Did not attend - rebook & Outcome: Re-appt should be selected. 

MSK Index Discharges.doc

DC letter flow chart.xlsx

Canned Text Dec 2024.docx

Fixing an authorised letter.doc

Regularly check 'CS Review' and 'Clinician Approved' for letters 'In Progress' or 'Cancelled' that may still require action. See 'Clinician To Do' box for more information. (? add link to CS review guidance?)

Full AHP DC Letter Guide.pdf

RAH Fracture & Soft Tissue Injury Clinic

Local arrangements have been agreed for the following services:

• RAH fracture and STI clinic TrakCare pathway.doc

RMC SOP

MSK Physio RMC SOP 2025.docx   

Full Trakcare User Guide

TrakCare Full User Guide - AHP services.pdf  

Vetting guides

MAPPA ( Multi-Agency Public Protection Awareness)

RMC contact Team Lead in advance if a MAPPA Alert exists on a patient they appoint.

See MAPPA MSK Guidance

In case of any IT failure, each department should have a copy of the Contingency plan.doc along with 50 copies of TrakCare Downtime Blank Record Sheet. 

Generic Assessment form

Only for staff with appropriate rights to order investigations on TrakCare and although you will see a wide range of examinations available you must only order within your scope of entitlement. Image ordering on TrakCare.doc

 Results should be checked weekly and signed off electronically following the Results sign off.doc

MSK Index Short Notice Clinic Cancellation.doc

NB - If leaving a message for a patient regarding cancelling their appointment, for confidentiality, the message should say:- "We are calling to cancel your appointment for X date at X time, please call ...... to reschedule".

? add RMC tel numbers for sickness?

Correcting TrakCare errors.doc

Deleting in progress letters.doc

Adding alerts.doc

TrakCare error report guide.doc

Checking waiting list for under 14s.doc

Running quadrant missing outcome reports.docx

Checking WL for inappropriate F2F & appliance.doc

Examples of OPWL errors. Look at the blank version first and see if you can work out what the error is and how to fix it, then look at the answers sheet.

OPWL error examples - blank.doc

OPWL error examples - answers.doc