Referral Processing and Waiting List Management

Referral Sources

GP - SCI / Electronic referrals, processed by RMC.
Paper referral - e.g. Self Referral, Orthopaedic referrals, processed by local admin staff.

See guide for:

• Adding Referrals
• Back To Referrer Cover Letter

Page 1 - Adding paper referral (not vetted)

Page 3 - Adding paper referral (vetted - to be given an immediate appointment)

Page 4 - Scanning referrals in

If a TJ number is created when adding a referral, this CHI Request Form must be filled in and e-mailed to:-
NewCHI.Request@ggc.scot.nhs.uk

Referral Management Centre do the following:-

• Urgent Phone Calls: Phone patients to appoint them, if no contact is achieved an opt in letter is sent.
• Urgent: Opted in daily and appointed.
• Routine: Opted in by date order according to waiting times and appointed.
• Monitor and fill unused NP slots 72 hours ahead.
• Convert unused double return, review or injection slots to a NP slot at 72 hours.
• Remove patients from waiting list who have:
  • Not replied to opt in letters (incl LBP On holds)
  • Failed to attend a NP appointment
• Reschedule or cancel patients who are unable to attend
• Reschedule patients on the first day of short notice clinic cancellations e.g. staff sickness - see 'Clinic Cancellations' box for more information.

See guide for Waiting List Management.

Page 1 - Looking up a full quadrant waiting list
Page 1 - Looking up an individual waiting list entry
Page 2 - Remove / Reinstate patients
Page 2 - Unavailability

If a patient contacts any department or RMC to enquire about where they are on the waiting list, the following guidance should be followed - Waiting List Enquiries Guidance

RMC SOP